Mullberry Consultants Private Limited (“Mullberry Consultants”) is committed to providing the highest quality manpower solutions to our clients and candidates. However, we understand that there may be situations where you may need to request a refund. Our refund policy is designed to ensure a fair and transparent process for all parties involved.
1. ELIGIBILITY FOR REFUNDS
Welcome to Mullberry Consultants Private Limited (“Mullberry Consultants”). By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, you must not use our services.
1.1. Refunds may be requested for the following services:
- Job placement services for candidates
- Recruitment and employer services
- HR consultancy services
- Career guidance and support services
1.2. Refunds are not applicable for:
- Administrative fees
- Services that have already been fully rendered
2. TIMEFRAME FOR REFUND REQUESTS
All refund requests must be made within 30 days from the date of payment. Requests made after this period will not be eligible for a refund.
3. CONDITIONS FOR REFUNDS
Refunds will be considered under the following conditions:
3.1 Non-delivery of Service
- If Mullberry Consultants fails to provide the service within the agreed timeframe.
3.2 Service Not as Described
- If the service provided does not match the description or expectations agreed upon at the time of purchase.
3.3 Technical Issues
- If technical problems on our end prevent the service from being delivered.
4. REFUND PROCESS
To request a refund, please follow these steps:
- Contact Us: Email our support team at guest@mullberry.org with the subject line “Refund Request”.
- Provide Details: Include your name, contact information, the service purchased, the date of purchase, and a detailed explanation of the reason for your refund request.
- Review: Our support team will review your request and may contact you for additional information.
- Decision: We will notify you of our decision within 10 business days of receiving your refund request. If your request is approved, the refund will be processed within 7 business days of approval.
5. REFUND METHOD
Approved refunds will be issued via the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
6. CONTACT INFORMATION
For any questions or concerns regarding our refund policy, please contact us at:
- Email: guest@mullberry.org
- Website: mullberry.org.
- Phone: +91 9602785831
7. Changes to This Policy
Mullberry Consultants reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the updated policy will apply to all transactions made after the date of the change.